Shipping policy
At CycloPro, we want to make sure you receive your order as quickly and efficiently as possible. We offer shipping to all provinces in Canada and have partnered with reliable shipping carriers to ensure your package arrives safely and on time.
Processing Time:
Orders typically take 3-5 business days to process before shipping.
Shipping Rates:
- Free Shipping within Montreal.
-
Fixed shipping rate applicable at checkout for outside Montreal.
Delivery Time:
Delivery times will vary depending on the shipping method you choose and your location. Standard shipping typically takes 5-12 business days for domestic orders (Canada).
Order Tracking:
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to track your package online and see the estimated delivery date.
Lost or Damaged Packages:
We will do our best to assist you with the Lost or Damaged Product handling process. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If you have any further questions or concerns about our shipping policy, please don't hesitate to contact us. We're always here to help!